Without quite going so far as to request someone set this up for me, *grin*, I merely note that if there were a mail alias of info_en@wikipedia.org (or similar) which delivered email into an installation of otrs (or similar, although I played with the demo of otrs), then I would be able to significantly and quickly reduce my personal email burden by forwarding emails that I get from people to a ticket system where others could help me give proper answers.

The problem I have right now is that I get many many requests that are not private to me, but not quite public either. I generally answer all these myself. This is a lot of work, and other people exist who would be glad to help with it. But short of sending the request on to a public mailing list (not always good), I have no convenient mechanism to share the burden.

With an otrs system, not open to the public, I could invite specific peopl who know enough about "the official wikipedia response" to things to help me out with these emails.

If a first experiment seems to go well, we could publicize the address on the website, and even set up sub-addresses for specific types of inquiries.

--Jimbo