On 11/12/11 12:14 PM, bawolff wrote: Perhaps you could be more explicit. How does the unmentioned, unreferenced, and barely documented OTRS handle the technical process of recording formal complaints and appeals, and managing their handling? Especially as OTRS specifically states it's for granting permission, not requesting deletion. What "social" process does that? The "social" process we have now for deletion isn't working. I'm thinking more like bugzilla. You plan some kind of social monitoring? What extra volunteer (and boring) time are you offering, personally? Sure, somebody could constantly monitor recent updates, and try to notice that some administrator is scripting and block them. But in my experience, the recent updates list scrolls by too fast to notice that each deletion request (or deletion) is happening at a rate that makes no sense. It's still only a few per minute, lost in the noise. Why not use technical means instead? Perhaps. But a weekly bundle won't be fast enough, and a single message that doesn't repeat again until after the user has checked the Talk for previous messages won't handle urgency or repeats. So we'd have to add a special flag for deletion notices. We think of such technical solutions all the time in cryptology. But none as simple and easy as sending SMS asking to call the Foundation Designated Agent.... Reminder, in this case the administrator doesn't believe that the hot lead guitarist for Cee Lo Green would create a user page and upload her own picture. And I'd asked her to create her own page and upload her own picture *because* it would be better than me doing it. It fits the "I, the copyright holder of this work, ..." He compared her to Madonna. Basically, nothing will convince this administrator. The administrator has to be taken out of the loop. We need technical means to handle that message. Wow, you really have a lot of extra time on your hands....