Le Mon, 11 Aug 2014 18:55:22 +0100, Matthew Flaschen mflaschen@wikimedia.org a écrit:
On 08/11/2014 01:17 AM, Pine W wrote:
Would WMF or the volunteer dev community be willing to implement
this? If so, is filing a
Bugzilla bug the best way to get the wheels of progress to turn?
It could potentially be installed on Wikimedia Labs. There are instructions at https://kiwiirc.com/docs/installing .
I agree not every new users is going to be comfortable with IRC. However, I also think Kiwi is more user-friendly than Freenode's WebChat.
For users who are not comfortable with chat, there are other options, including teahouses (https://en.wikipedia.org/wiki/Wikipedia:Teahouse) help desks (https://en.wikipedia.org/wiki/Wikipedia:Help_desk) and such.
Matt Flaschen
I once thought about an integrated and simple chat for newbies, with a design similar to the Facebook chat in the bottom right of all pages. The newbie will only see her/his conversation, and a "new users support IRC team" will see all conversations with all newbies, where each newbie would be attributed some nick (username or a random one for IPs).
Beyond this idea there are a lot of details to address: web interface for the support team? should be there a log? underlying IRC protocol or an other? legal status of the conversations (offwiki or onwiki)? how to deal with unanswered requests? how to deal with spam? how should it be integrated with Flow? is it possible to build an automatic FAQ with this? or a tool to curate questions and answers?
Does such a feature would make sense?
~ Seb35