Hi Brion,
On Wed, 13 Jun 2007 20:46:49 +0200, Brion Vibber brion@wikimedia.org wrote:
There aren't any problems that we know of, unless they're making failed login attempts, triggering the lockout for their IP, and can't type the captcha properly.
If nobody's going to give us any details we can't really look further, without having some idea where to look.
The problem is that I cannot give you more details because people writing to the OTRS are normally not very good in analyzing computer problems. The observation is that we got over the last couple of days several complaints that were (not identical) but pretty similar so they might be related. And it is not that we get like 10 mails or so, it is one or two per day but it is more than normal. (Or maybe I am just paranoid.)
Similarities are:
User cannot log into his account with old PW. We get the message, I let them check their software, request new PWs. Doublecheck the captach. Type the PW in a text editor an copy it to the web interface. The full programm. In most cases it results in "PW or Captcha incorrect" messages. And in most cases it works again after a while but just by trying again and again. Nothing specific (believe me, I would tell you). Now, I have (at least) one guy here that cannot get into their account for 2 days! Maybe there is a second one but I havent heard from him today. And actually I am absolutely helpless cause I dont know what to tell them.
Best regards and thanks, Sven