I promise I don't have anything more to write today, but MZ pointed out I neglected to finish my thought here:
Also, at some point I want to provide a better way — better than just the complicated and confusing native Bugzilla interface — for collecting bug reports. Having the input of a non-technical user who could help us identify the really confusing
parts of the interface, or just help us focus on the parts of the interface that a web user is able to report quickly will enable us to find a way to gather feedback from all our users, not just the ones who can navigate to IRC or through Bugzilla.
Mark.