----- Original Message -----
From: "Brion Vibber" brion@pobox.com
No, I meant more "one specific person whose situational awareness scope specifically includes the collective status of tickets, software or operations" (probably one of each, depending on the size of the problem).
As a general escalation path one should start with the bugmeister (that's hexmode / Mark Hershberger), whose job it is to prioritize issues and distribute them to folks who can work on them. Since figuring out just which part of what goes where sometimes is much easier with more historical context, old-timers like me can also help direct these to the right people (or be the right person).
Don't be afraid of being unsure who to send it to at first; we're much more likely to *get* it to the right person if the communication channels are open, even if our first response is a "what the heck is this????". :)
Yeah, but you're not answering the question I'm asking, Brion. The issue, as I understood it, was "how did this bug (which was not Jay's :-) get lost in the shuffle?"
My followup question was: "is there someone's whose job is to keep track of that?" Mark's job, as you describe it, is triage, not followup. Is it *also* followup? Or has that task not been assigned?
Cheers, -- jra