On 6/14/07, Sven Hagge shagge@freenet.de wrote:
On Thu, 14 Jun 2007 15:28:57 +0200, Brion Vibber brion@wikimedia.org wrote:
So please, please, please, please, please forward specific information to us. It won't always help, but it usually will.
So please tell me, what type of info do you need. I can request them, that is no problem. I dont have the problem myslef and actually I start to wish I had, then I could give you a detailed description (incl. OS, browser, firewall, etc.). I cannot look on the peoples computers. You understand our problem? We are just a simple support team. We can just ask you if there is something obvious and as you told there is nothing. Which does not mean there is nothing that migh be somehow related to us.
Now I can start to ask the people for specific info. But with all the info you might need, I need to explain those people, what it is, where they have to look. They are normally noobs not computer geeks. They dont know anything about firewall, DNS, routers and all that techie stuff. In many cases they just click on the "e" *sigh* in their destop to get WP running.
I know myself pretty well that most users do not have the problem (or maybe many do not complain about that on the OTRS which I cannot exclude but, hey, Germans are good in complaining). However, they seem to be too many to be independent cases. As I tried to point out with my little story, it is always pretty much the same. And that is all info I have at the moment everything else I have to request but then I need to know, what to request.
What I could easily provide are a couple of usernames if it might help (I would send that to you in private).
Regards and thanks, Sven
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Well, the most important thing is username, so system admins can perhaps review the database or look for log information, and perhaps one time/date when they attempted to log in and failed, as perhaps captchas are logged. Perhaps the ISP of the users would help, if, perhaps, the captcha is being cached by the ISP (can they even do this) or if something is being modified en route.