2011/2/14 Mark A. Hershberger mhershberger@wikimedia.org:
I promise I don't have anything more to write today
Actually, i enjoyed reading this string of emails from The 'Meister.
Also, at some point I want to provide a better way — better than just the complicated and confusing native Bugzilla interface — for collecting bug reports. Having the input of a non-technical user who could help us identify the really confusing parts of the interface, or just help us focus on the parts of the interface that a web user is able to report quickly will enable us to find a way to gather feedback from all our users, not just the ones who can navigate to IRC or through Bugzilla.
That would be a Good Thing, but i must point out that it is already *relatively* easier than in some bug trackers.
bugzilla.wikimedia.org is the tracker where i report more bugs than elsewhere. The second is bugzilla.mozilla.org . It's not because Firefox has less bugs (quite the contrary!) but because Mozilla's tracker requires me to fill more fields, such as steps for reproduction. This may encourage detailed reporting that helps developers solve the bugs, but it may also discourage people from reporting them in the first place.
I don't have precise data about this, which means that bug reporting should be included in the next round of usability testing. (There will be another round of usability testing One Day, right?)