----- Original Message -----
From: "Brion Vibber" brion@pobox.com
Sometimes that means walking the reporter through the process or pointing them in the right direction; sometimes it means fixing it for them; sometimes it means bumping an issue to another web site; but either way the point of an issue tracker is to make sure that issues get .... tracked.... until they are resolved. :)
And sometimes, that means assigning general responsiblity about that issue to one specific person. Do we have that person?
Cheers, -- jra