On Thu, 14 Jun 2007 03:18:13 +0200, Dan Collins en.wp.st47@gmail.com wrote:
On 6/13/07, Nick Jenkins nickpj@gmail.com wrote:
It's a lot of work though, and getting UltraVNC set up and the appropriate ports forwarded through their firewall/router (and for security turned off again once you're done) can be a fairly technically involved endeavour in its own right, plus the end-user has to be comfortable with someone temporarily taking control of their system.
The UltraVNC thing sounds nice, however, it is irrealistic to explain to those type of people how to use such a program. Sometimes it is even hard to figure out, what they really want.
Can OTRS ask for the password, and try to login from their computer, to isolate the problem to either client or server?
We could surely ask the people to request a new PW and send it to the OTRS. And I guess some people would do that (if not us who should they trust). However, I had never problems with the login neither with my main account nor with some test accounts. Also PW request works pretty well for me, so I think it is at least not a general problem with de. I remember that some weeks ago when captcha was activated for retyping the password we discussed the problem in the german IRC and I remember that there was at least one guy who could reproduce the problem. His way to solve the problem was just by trying over and over again. Which is actually a bad way. Anyway, the problem might not only be related to client or server but also to the combination of client and server (and possibly what is inbetween).
I know it would be a hell lot of work to search the server logs for strange requests (if they are loged at all). And i do not expect that for sure. At the moment it is just an observation that might help solving or at least identifying that we have a problem. BTW, would it be helpful for the server admins to know the respective usernames? Then I could send them to Brion or somebody else in private mail. I just dont want to post them here in the public list.
Best regards, Sven