On 9/17/07, Steve Summit scs@eskimo.com wrote:
So the question of the day is, what's the right way, and who should do it? In the past I've been told that Wikitech-l was not necessarily immediate and that #wikimedia-tech (IRC) was better. So what's the next escalation step?
You must first get as far that escalation stage before going to the next. For the most part ongoing issues were not being reported to the tech channel in this case.
While the number of people who can fix important problems is fairly small there is a larger number of people who have their phone-numbers and a few brave souls who are foolish enough to not fear using them! ;)
In all seriousness, I've not personally witnessed any recent cases where the right people or a reasonable stand in couldn't be reached quickly. That isn't where the breakdown is...