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The backup database server for OTRS and Bugzilla has been borked for a while; to get it back online we'll need to temporarily take the main one offline and recopy its data. Once up and running, it'll be able to stay replicated and up-to-date on its own.
This shouldn't take more than a couple hours, but you never know with these things. ;)
I'm tentatively planning this for this coming Monday, circa 15:00 UTC, as that's convenient for me and there's no convenient time for shutting down OTRS. ;) Alternate recommendations could be taken into account.
Please forward this to OTRS groups as necessary.
- -- brion vibber (brion @ wikimedia.org)