On Mon, 29 Mar 2004 23:08:22 -0800, Jason Richey wrote:
Bad news on Geoffrin... I called Penguin and talked to one of their tech support guys. Basically, they can't make the thing work. The technical guy (Aaron) said that he doesn't know what's going to happen with THAT server next. He said that he was going to hand it off to our sales rep, and that I would receive a call from him (hopefully) within a couple of hours. No call. So, I'll call them again in the morning. I imagine that the sales rep will be offering a replacement server (and maybe something for our trouble), or a refund.
Any thoughts on what I should be saying when I talk to the rep? What do we want? What will we settle for?
Given how long this took i would propose a refund and a quick order to another vendor. And as much ram as possible, cpu on suda is mostly idle with the disk doing substantial i/o.