Hoi, People _do_ post problems using Bugzilla.. What you are saying is that the _intention_ is not to use it for urgent sysadmin stuff. New bugzilla bugs _are_ posted on IRC in order to get people's attention. This real time attention negates your assertion that it is not treated as urgent. <grin> my point is that it is a de facto important tool for sysadmin work even when this is not intentional </grin> Thanks, GerardM
2009/3/11 Chad innocentkiller@gmail.com
On Wed, Mar 11, 2009 at 6:16 PM, Gerard Meijssen gerard.meijssen@gmail.com wrote:
Hoi, If this is true, you just provided the best argument why the setup of Bugzilla should be changed. You do not want to have the tools that report
on
the availability of your production servers to be dependent on those same production servers. Thanks, GerardM
2009/3/11 Chad innocentkiller@gmail.com
On Wed, Mar 11, 2009 at 5:59 PM, Tim Starling tstarling@wikimedia.org wrote:
K. Peachey wrote:
Please report urgent system administration issues to IRC,
specifically
#wikimedia-tech on irc.freenode.net.
-- Tim Starling
Not everyone knows how to use IRC, i would recommend that you recommend people report to bugzilla with urgent tags instead.
That would just be a nuisance. By the time we check Bugzilla for new issues, urgent problems are already fixed due to IRC reports or automated alerts. We would have to waste time finding and closing all the relevant bugs. I would suggest either using IRC or waiting
patiently.
-- Tim Starling
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Not to mention, depending on the error it could be entirely possible that Bugzilla is down as well.
-Chad
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Which is one of several reasons we _don't_ handle urgent sysadmin stuff via Bugzilla. What's your point?
-Chad
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