If we know a VIP or they knows us they do get rather gentle and forgiving treatment. They may email Jimbo and a quiet word may be passed to someone to counsel them regarding how to deal with the community and any problems in their article.
The thing is, VIPs generally get VIP treatment, personal and forgiving attention. They may not be prepared, as a practical matter, to "work it out with the janitor," so to speak. What could we do to improve our interface with VIPs?
After all, as said, famous people we know, or who know us, do get plenty of help. They don't get to veto the content of their article, but careful consideration is given to any issues they may have.
As to who, let's just say that one or two have ended up here:
http://wikimediafoundation.org/wiki/Advisory_Board
Perhaps they might have some advice?
There are limits; we're not going to completely satisfy someone who is thin-skinned and cranky or totally puffed up over themselves, but I'm sure we could do better even with someone like that.
Fred
On 11 September 2012 15:00, Fred Bauder fredbaud@fairpoint.net wrote:
If we know a VIP or they knows us they do get rather gentle and forgiving treatment. They may email Jimbo and a quiet word may be passed to someone to counsel them regarding how to deal with the community and any problems in their article.
The thing is, VIPs generally get VIP treatment, personal and forgiving attention. They may not be prepared, as a practical matter, to "work it out with the janitor," so to speak. What could we do to improve our interface with VIPs?
After all, as said, famous people we know, or who know us, do get plenty of help. They don't get to veto the content of their article, but careful consideration is given to any issues they may have.
As to who, let's just say that one or two have ended up here:
http://wikimediafoundation.org/wiki/Advisory_Board
Perhaps they might have some advice?
There are limits; we're not going to completely satisfy someone who is thin-skinned and cranky or totally puffed up over themselves, but I'm sure we could do better even with someone like that.
Fred
Fred, it's very difficult to keep track of mailing list threads if you change the subject each time you post - this makes several in the last couple of days on the same topic.
Can you keep them all under the same topic please!
Tom
It seems I have not posed this as a question. The question is how could we better handle VIP subjects who give us feedback, attempt to edit either themselves or through an agent, or contact OTRS?
For example, could we assign some diplomatic people to handle such situations, I've noticed CBS does that. It's a skill.
Fred
If we know a VIP or they knows us they do get rather gentle and forgiving treatment. They may email Jimbo and a quiet word may be passed to someone to counsel them regarding how to deal with the community and any problems in their article.
The thing is, VIPs generally get VIP treatment, personal and forgiving attention. They may not be prepared, as a practical matter, to "work it out with the janitor," so to speak. What could we do to improve our interface with VIPs?
After all, as said, famous people we know, or who know us, do get plenty of help. They don't get to veto the content of their article, but careful consideration is given to any issues they may have.
As to who, let's just say that one or two have ended up here:
http://wikimediafoundation.org/wiki/Advisory_Board
Perhaps they might have some advice?
There are limits; we're not going to completely satisfy someone who is thin-skinned and cranky or totally puffed up over themselves, but I'm sure we could do better even with someone like that.
Fred
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On 11 September 2012 17:29, Fred Bauder fredbaud@fairpoint.net wrote:
It seems I have not posed this as a question. The question is how could we better handle VIP subjects who give us feedback, attempt to edit either themselves or through an agent, or contact OTRS?
For example, could we assign some diplomatic people to handle such situations, I've noticed CBS does that. It's a skill.
We have assigned diplomatic people to handle such situations - they're the OTRS volunteers. The problem is how we make sure people get directed to OTRS.