It seems I have not posed this as a question. The question is how could
we better handle VIP subjects who give us feedback, attempt to edit
either themselves or through an agent, or contact OTRS?
For example, could we assign some diplomatic people to handle such
situations, I've noticed CBS does that. It's a skill.
If we know a VIP or they knows us they do get rather
gentle and forgiving
treatment. They may email Jimbo and a quiet word may be passed to someone
to counsel them regarding how to deal with the community and any problems
in their article.
The thing is, VIPs generally get VIP treatment, personal and forgiving
attention. They may not be prepared, as a practical matter, to "work it
out with the janitor," so to speak. What could we do to improve our
interface with VIPs?
After all, as said, famous people we know, or who know us, do get plenty
of help. They don't get to veto the content of their article, but careful
consideration is given to any issues they may have.
As to who, let's just say that one or two have ended up here:
Perhaps they might have some advice?
There are limits; we're not going to completely satisfy someone who is
thin-skinned and cranky or totally puffed up over themselves, but I'm
sure we could do better even with someone like that.
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