On 11 September 2012 17:29, Fred Bauder <fredbaud(a)fairpoint.net> wrote:
It seems I have not posed this as a question. The
question is how could
we better handle VIP subjects who give us feedback, attempt to edit
either themselves or through an agent, or contact OTRS?
For example, could we assign some diplomatic people to handle such
situations, I've noticed CBS does that. It's a skill.
We have assigned diplomatic people to handle such situations - they're
the OTRS volunteers. The problem is how we make sure people get
directed to OTRS.