Thank you, that was the one I was looking for! Thank you too to the other suggestions that people have sent me. While they weren’t exactly what I was looking for, they were all interesting reading nonetheless. Kerry From: Tilman Bayer [mailto:tbayer@wikimedia.org] Sent: Tuesday, 18 September 2018 3:44 AM To: kerry.raymond(a)gmail.com; Research into Wikimedia content and communities &lt;wiki-research-l(a)lists.wikimedia.org&gt; Subject: Re: [Wiki-research-l] where did I read about predicting user conflicts? Maybe it was this research ? https://blog.wikimedia.org/2018/06/13/conversations-gone-awry/ Or perhaps you were recalling the talk page research summarized in this year's <https://wikimania2018.wikimedia.org/wiki/Program/State_of_Wikimedia_Research_2017-2018> "State of Wikimedia Research" Wikimania presentation? https://mako.cc/talks/201807-wikimania_research.pdf On Sun, Sep 16, 2018 at 2:27 AM, Kerry Raymond &lt;kerry.raymond(a)gmail.com <mailto:kerry.raymond@gmail.com> > wrote: Some time in the last few months (possibly at Wikimania) someone pointed me at some research about predicting the outcome of Wikipedia consensus building from the language they were using in Talk. I think it was either research in progress or recently completed. As I recall, the main "take home" message was that discussions where "you" started to be used tended to end up in conflict and that discussions that avoided "you" were more likely to resolve amicably. If this rings any bells for you, can you please point me at it please. Thanks Kerry _______________________________________________ Wiki-research-l mailing list Wiki-research-l(a)lists.wikimedia.org <mailto:Wiki-research-l@lists.wikimedia.org> https://lists.wikimedia.org/mailman/listinfo/wiki-research-l -- Tilman Bayer Senior Analyst Wikimedia Foundation IRC (Freenode): HaeB