On Fri, Oct 7, 2011 at 5:02 PM, Theo10011 de10011@gmail.com wrote:
Thanks Sarah. Also, Leilah, just in case, I would like to inform you that exchanges with the OTRS agents are supposed to be private, but since you are the customer, it is your decision to make them public. Regards Theo
That's not quite how I would put it. OTRS agents are not to release ticket contents without permission, but people sending OTRS inquiries are free to release them as they wish.
Nathan