Apologies if there's already an equivalent on WP that I don't know of, but on wikiHow this has served as a much simpler and less intimidating alternative to IRC for a few years: http://www.wikihow.com/wikiHow_talk:Help-Team
We stopped advertising IRC as a help channel because it was too hard to moderate the drama & newbie biting. One staff person (Anna) primarily watches the help team page but other community members jump in and answer questions too.
On Tue, Aug 12, 2014 at 10:11 AM, Pine W wiki.pine@gmail.com wrote:
I have seen that happen too, and perhaps someone should modify the IRC client to say in large letters "type here." This is technically possible.
Pine On Aug 12, 2014 7:44 AM, "Emily Monroe" emilymonroe03@gmail.com wrote:
I often help out at en-help. Often, people who are new at IRC need to be told where to type. I would think this would qualify as "failing hard".
From, Emily
On Tue, Aug 12, 2014 at 6:45 AM, Pine W wiki.pine@gmail.com wrote:
That proposal could be considered in the long term, but right now we have plenty of people who seek and get help on IRC, and we can make incremental improvements to their experience faster than we can build a new tool from scratch. Few newbies fail hard at IRC. The basics are similar to texting and private instant messaging software. Let's improve the newbie user experience.
Pine On Aug 11, 2014 1:48 PM, "Nathan" nawrich@gmail.com wrote:
Newbies are going to fail hard at IRC. Pretty much all of the questions Seb poses for a built-in newbie chat still exist with a built-in Freenode interface, with the addition of a complicated and often difficult (not to mention culturally... unique) environment. Much better to think along the lines of the Teahouse, but live. You can jump into a chat queue, and people who want to help chat with you, and you can close the chat whenever you want, and you can't contact people outside of the queue using chat. _______________________________________________ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
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