A recent article that may be of interest to members of this list:
Classification and Its Consequences for Online Harassment: Design Insights from HeartMob
Online harassment is a pervasive and pernicious problem. Techniques like natural language processing and machine learning are promising approaches for identifying abusive language, but they fail to address structural power imbalances perpetuated by automated labeling and classification. Similarly, platform policies and reporting tools are designed for a seemingly homogenous user base and do not account for individual experiences and systems of social oppression. This paper describes the design and evaluation of HeartMob, a platform built by and for people who are disproportionately affected by the most severe forms of online harassment. We conducted interviews with 18 HeartMob users, both targets and supporters, about their harassment experiences and their use of the site. We examine systems of classification enacted by technical systems, platform policies, and users to demonstrate how 1) labeling serves to validate (or invalidate) harassment experiences; 2) labeling motivates bystanders to provide support; and 3) labeling content as harassment is critical for surfacing community norms around appropriate user behavior. We discuss these results through the lens of Bowker and Star’s classification theories and describe implications for labeling and classifying online abuse. Finally, informed by intersectional feminist theory, we argue that fully addressing online harassment requires the ongoing integration of vulnerable users’ needs into the design and moderation of online platforms.
http://www.lindsayblackwell.net/wp-content/uploads/2017/11/Classification-a…
Hello Wikimedians :-)
The Wikimedia Foundation Support and Safety team, along with the
Anti-Harassment Tools Team, is conducting a survey on the use of the
English Wikipedia Administrator Noticeboard/Incidents to handle conflicts
and harassment.
It’s the first survey of it’s kind and is important information for
deciding on improvements. We are trying to get as many diverse opinions and
voices as possible. In addition to the people that use it often, we need to
hear from people who post on it rarely but read the board frequently.
I want to make sure that you folks who edit English Wikipedia know about
the survey. And I encourage you to participate if you have some experience
with noticeboard..
Here is the link to sign up and more information it.
https://en.wikipedia.org/wiki/Wikipedia:Community_health_initiative_on_Engl…
It is also possible to request a copy of survey by email without signing up
on wiki.
I'm happy to answer any questions.
Warm regards,
Sydney Poore
Community Advocate
Support and Safety,
Anti-Harassment Tools team,
Wikipedia Foundation
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