Gregory Kohs wrote:
I think you can see the inherent problem of Wikipedia handling corporate concerns of libel this way -- 10 days is a little long for a concerned party to wait for any reply, and even then, only after a second query had to be sent. Now it is February 15th (two and a half weeks from the first missive), and I have still not received any meaningful response, other than the information that the OTRS mail queue is "clogged". [...] But, to me, it looks like my concern is not being "dealt with properly", as Gerard would suggest.
I read David's email as saying only that the requests posted at the Help Desk page http://en.wikipedia.org/wiki/Wikipedia:Help_desk have been dealt with properly, not that requests sent via email also have. Those of us without access to the email queue (and I don't believe David has such access) don't have any information on how *those* requests have been handled or not handled.
-Mark