David Gerard said: ++++++++++++++++ Date: Thu, 15 Feb 2007 14:17:36 +0000 From: "David Gerard" <dgerard(a)gmail.com> Subject: [WikiEN-l] corporate "problems with articles" seems to be working a bit The "problem with your article?" page for en:wp is: http://en.wikipedia.org/wiki/Wikipedia:Contact_us/Article_problem/Factual_e… It directs people to either the Help Desk or to OTRS. The Help Desk appears to be getting a few reasonable queries from organisations, which are being dealt with properly. No flood of crap yet, which is good :-) OTRS volunteers - how's it looking from your side? - d. ++++++++++++++++ My experience with it has not been so impressive, and I've e-mailed David Gerard about this privately, and I didn't receive a response back from him, so I don't know why he's saying things are being "dealt with properly". I will assume good faith. I submitted through "Factual error from enterprise" form what I thought was a reasonable request for remedy, on January 30th. Having not heard back from them by February 8th, I sent a follow-up e-mail asking if I should expect a response, or whether my query had fallen through the cracks. The rather frazzled response from "Wesley Northrup" came to me a few hours later: team will be responding to me directly in any way?" best we can. - - - - I think you can see the inherent problem of Wikipedia handling corporate concerns of libel this way -- 10 days is a little long for a concerned party to wait for any reply, and even then, only after a second query had to be sent. Now it is February 15th (two and a half weeks from the first missive), and I have still not received any meaningful response, other than the information that the OTRS mail queue is "clogged". I don't mean to be a wet blanket -- I'm actually glad that Wikipedia is seeking to take some of the "corporate concerns" issues out of the hands of Jimbo and Brad (I feel that they are too busy, and rightly so, with more important operational matters), and letting some of the esteemed volunteers process these concerns is likely to result in more cooperative outcomes. But, to me, it looks like my concern is not being "dealt with properly", as Gerard would suggest. Kindly, Greg -- Gregory Kohs Cell: 302.463.1354