Angela wrote:
On 11/14/05, Timwi timwi@gmx.net wrote:
I should clarify at this point that I have no interest in convincing you of anything. I was trying to give some helpful hints as to how to win the volunteers you so desperately seem to need, but obviously nobody is listening, so I might as well stop bothering and not volunteer.
I think you've misunderstood the situation. It isn't the private OTRS queue which needs more volunteers right now, but the publicly available helpdesk-l, to which anyone can subscribe and help out at http://mail.wikipedia.org/mailman/listinfo/helpdesk-l
No, you misunderstood.
There is a need for users to be able to ask questions. You attempted to cater for this need by creating helpdesk-l. It has become obvious that people cannot do the task properly in a mailing list, and as a result, helpdesk-l doesn't fulfill its purpose.
So I suggested a ticket system. Then you said "we already have one" and linked to it. So I looked at it and noticed it is completely shut off and private and secret. As such, it doesn't fulfill the task either. I would have thought making a part of the system public and open would only be a quick and simple configuration setting, but if it isn't, well then OTRS clearly isn't the solution either.
Either way, you'll have to come up with something better than helpdesk-l.
Timwi