I'm about to move [[WP:OTRS]] to a new location, [[WP:Volunteer response team]]. The term "OTRS" is pretty obscure for newbies, doesn't adequately describe what the team does, and will become obscure if we ever switch our ticket-management software. This new name solves those problems and is much easier to work into our help text.
We're borrowing this idea from the German Wikipedia, who moved their [[WP:OTRS]] page to [[Wikipedia:Support-Team]] about a year and a half ago. It seems to have been very helpful there.
This page move won't affect any existing mailing lists, IRC channels, or wiki names. There will still be redirects from [[WP:OTRS]] to the new location, but I'd appreciate any help updating links or text.
On Mon, Oct 5, 2009 at 5:01 PM, Jim Redmond jim@scrubnugget.com wrote:
I'm about to move [[WP:OTRS]] to a new location, [[WP:Volunteer response team]]. The term "OTRS" is pretty obscure for newbies, doesn't adequately describe what the team does, and will become obscure if we ever switch our ticket-management software. This new name solves those problems and is much easier to work into our help text.
We're borrowing this idea from the German Wikipedia, who moved their [[WP:OTRS]] page to [[Wikipedia:Support-Team]] about a year and a half ago. It seems to have been very helpful there.
This page move won't affect any existing mailing lists, IRC channels, or wiki names. There will still be redirects from [[WP:OTRS]] to the new location, but I'd appreciate any help updating links or text.
* Support. I should have done this four years ago. ~~~~
-Kat
Sounds good, always been a little weird naming it after the software, although it is recommended. :)
On Mon, Oct 05, 2009 at 05:04:33PM -0400, Kat Walsh wrote:
On Mon, Oct 5, 2009 at 5:01 PM, Jim Redmond jim@scrubnugget.com wrote:
I'm about to move [[WP:OTRS]] to a new location, [[WP:Volunteer response team]]. The term "OTRS" is pretty obscure for newbies, doesn't adequately describe what the team does, and will become obscure if we ever switch our ticket-management software. This new name solves those problems and is much easier to work into our help text.
We're borrowing this idea from the German Wikipedia, who moved their [[WP:OTRS]] page to [[Wikipedia:Support-Team]] about a year and a half ago. It seems to have been very helpful there.
This page move won't affect any existing mailing lists, IRC channels, or wiki names. There will still be redirects from [[WP:OTRS]] to the new location, but I'd appreciate any help updating links or text.
- Support. I should have done this four years ago. ~~~~
Definitely should have been done before I think, I always though it was a bit weird and undescriptive, yes. Thank you to Jim for doing this. It seems the German Wikipeia is having quite a lot of influence on the runnings of the English Wikipedia!