From: fun(a)thingy.apana.org.au (David Gerard)
Subject: [WikiEN-l] How to work better with brittle users?
There's a common personality type for trouble on Wikipedia: brittle in
interactions with others, can't tolerate ambiguity, so gets into
rules-lawyering. Sees "common sense" and "judgement" mostly as
excuses to
exercise bias, not as recognition that all rules are fluid in the
pursuit
of our goal.
I am not thinking of any individual, but of a general type I've
noticed. I
think something about Wikipedia will tend to attract them. I would
*guess*
it's something that attracts people from further up the autistic
spectrum
than the general populace, but that's just speculation.
The point is that they're good and hard-working contributors, but
can get
difficult to work with. And putting them on a processing line that
leads to
arbitration strikes me as not being a good thing. Is there a better
way?
I welcome your thoughts and speculation.
I agree. No answer, but a great question.
And of course this is a general phenomenon on the Internet. In fact I
read an article somewhere that there are a significant number of
autistic individuals who are managing to earn a living primarily
because computer-mediated interactions (email, etc.) provides some
protective insulation against the direct personal contacts that they
have trouble managing.
I don't think I'm going to mention where _I_ score on the AQ test,
http://www.wired.com/wired/archive/9.12/aqtest.html
I've also opined (and got shot down on the basis of its being pure
speculation) that some of these "brittle" contributors are just very
_young._ I had a personal run-in with one contributor who
indiscreetly revealed (or asserted) an age in the very early teens. I
have to think that some of the emphasis on pop-culture, fancraft,
Harry Potter, and Pokemon topics is age-related. And a certain degree
of "brittleness" is characteristic of adolescents in general, and
bright adolescents whose intellectual and emotional development is
out of sync in particular.
A common characteristic of that age is a total inability to let
things go and not sweat the small stuff. Every tiny rejection is
fought tooth and nail, not for personal reasons of course, but
because of The Principle Of The Thing.
I am sure that if I personally were fourteen years old right now I
would a) be contributing to Wikipedia and b) would be one of those
"brittle" and problematic users.
Instead of being the trustworthy, loyal, helpful, friendly,
courteous, kind, obedient, cheerful, thrifty, brave, clean, reverent,
and modest person I am now.
--
Daniel P. B. Smith, dpbsmith(a)verizon.net
"Elinor Goulding Smith's Great Big Messy Book" is now back in print!
Sample chapter at
http://world.std.com/~dpbsmith/messy.html
Buy it at
http://www.amazon.com/exec/obidos/ASIN/1403314063/