On 12 September 2012 16:50, Matthew Jacobs sxeptomaniac@gmail.com wrote:
One problem with that approach is that OTRS is not seen as representative of WP; the administrators are. If the admins are widely perceived as being dicks (probably because way to many of them behave like dicks a large portion of the time), then OTRS is going to continue to be ineffective at changing the perception of WP as unfriendly and more concerned with protecting territory than having accurate information.
I think that's a bit of an inside view. The outside world can't tell an admin from a non-admin, there aren't generally little tags on people's sigs. So the problem is more general dickishness, not specifically admin dickishness.
As far as I can tell, outsiders like to have someone central to approach, e.g. the email address.
(I vaguely understand someone gave Roth/his biographer the wrong answer, i.e. needing a secondary source rather than a referenceable self-statement. That's a different problem, of course.)
- d.