On 4/21/07, George Herbert <george.herbert(a)gmail.com> wrote:
Case closed. We're ok. Not happy-no-problem ok - it's legitimately
an issue. But we don't need to tear the project apart over it.
I think we're in broad agreement there, though I think your use of
"case closed" is unfortunate. We certainly don't need to do anything
that would harm the project in any way, but this doesn't mean that we
shouldn't take the problem much more seriously than we have so far.
There is at present a very serious tension between the OTRS workers
and the rest of the community. Of its nature the work is often
controversial has to be done discreetly and "under the radar" of the
community, because a long drama-strewn discussion thread is the last
thing we need. And the workload is increasing all the time. The work
is essential, but I'm not happy with the fact that it has to be done
like this.