On 4/21/07, George Herbert george.herbert@gmail.com wrote:
Case closed. We're ok. Not happy-no-problem ok - it's legitimately an issue. But we don't need to tear the project apart over it.
I think we're in broad agreement there, though I think your use of "case closed" is unfortunate. We certainly don't need to do anything that would harm the project in any way, but this doesn't mean that we shouldn't take the problem much more seriously than we have so far.
There is at present a very serious tension between the OTRS workers and the rest of the community. Of its nature the work is often controversial has to be done discreetly and "under the radar" of the community, because a long drama-strewn discussion thread is the last thing we need. And the workload is increasing all the time. The work is essential, but I'm not happy with the fact that it has to be done like this.