On 10/10/05, Ilya N. ilyanep@gmail.com wrote:
I don't see the point of a mailing list for that when there's a page on wikipedia
There's a good probability, at least to my eye, that people simply don't get the helpdesk - they leave questions, sort of, eventually - but they just never come back and look at them again. A sizable proportion of "please explain what you mean"s are never replied to - how often do people (esp. with the completely random things) look back to the helpdesk?
Email at least ensures we can know that they *got* the answer, even if they ignore it. It's also a friendlier medium - people understand email a lot better than they do a (heavily trafficked) wikipage, and so it's going to be more productive.
-- - Andrew Gray andrew.gray@dunelm.org.uk