On 10/10/05, Ilya N. <ilyanep(a)gmail.com> wrote:
I don't see the point of a mailing list for that
when there's a page on
There's a good probability, at least to my eye, that people simply
don't get the helpdesk - they leave questions, sort of, eventually -
but they just never come back and look at them again. A sizable
proportion of "please explain what you mean"s are never replied to -
how often do people (esp. with the completely random things) look back
to the helpdesk?
Email at least ensures we can know that they *got* the answer, even if
they ignore it. It's also a friendlier medium - people understand
email a lot better than they do a (heavily trafficked) wikipage, and
so it's going to be more productive.
- Andrew Gray