On Sun, 8 Jul 2007 19:57:07 +0100, "Thomas Dalton" thomas.dalton@gmail.com wrote:
Too often OTRS people remove *all* the material, not just the offending stuff. If just one paragraph was removed, I'm sure you would get very few complaints from the community. It's blanking whole pages without (significant) explanation which annoys people.
Ahem. Too often, complainants are insufficiently explicit about which material causes a problem.
Remember, we are talking about volunteers here, with comparatively large volumes of messages to get through in their limited available time. To help fix the perceived problem, you could always volunteer.
Guy (JzG)