We definitely need some sort of ticketing system since this is getting ridiculous (164 unread messages and at least a couple hundred messages in the moderation queue). If possible I'd suggest something that's easier to use then the bugzilla system but unlike the OTRS system it should be something that is open and that anyone can jump in and help on. It should also be something that's easily ticket based and searchable so that people can pull up old requests if they want.
-Jtkiefer