On 16/11/06, Matthew Brown <morven(a)gmail.com> wrote:
On the topic of OTRS, I had previously been in the
habit of forwarding
the text of permission emails, letters and so forth to the permissions
queue. Recently I've received several replies from people processing
that queue ( which never seemed to happen before ) insisting that such
permissions are invalid and it only counts if the OTRS person can
email the person directly and confirm it. This isn't the way it used
to work, and it's annoying if I've received the permission in a way
other than email.
Eh? This is new. I've always understood that permissions@ was for
"filing" such claims, as well as being a way to deal with people who
contact us directly.
Assuming we're getting copies of the correspondence, with headers etc,
this shouldn't be a problem. Who's been telling you this, can you
recall?
--
- Andrew Gray
andrew.gray(a)dunelm.org.uk