Yeah, I think this is a good idea, though I'm
slightly worried about the 500
word limit - does anyone think that this is perhaps a little too short? I'm
just concerned about people whose complaints are wide-ranging (and it's
interesting, though perhaps not terribly surprising, just how many people's
complaints become wide-ranging once they have progressed all the way along
the dispute resolution chain to Arbitration).
I think this is on the right track, but it's probably throwing the
baby out with the bathwater. I can't see too much of a problem with
*size*, as there's some cases where it may well be needed.
Furthermore, I think this problem may well be eliminated by the new
format of organising evidence pages, which was a stroke of genius.
-- ambi