Yeah, I think this is a good idea, though I'm slightly worried about the 500 word limit - does anyone think that this is perhaps a little too short? I'm just concerned about people whose complaints are wide-ranging (and it's interesting, though perhaps not terribly surprising, just how many people's complaints become wide-ranging once they have progressed all the way along the dispute resolution chain to Arbitration).
I think this is on the right track, but it's probably throwing the baby out with the bathwater. I can't see too much of a problem with *size*, as there's some cases where it may well be needed. Furthermore, I think this problem may well be eliminated by the new format of organising evidence pages, which was a stroke of genius.
-- ambi