On 11 September 2012 17:29, Fred Bauder fredbaud@fairpoint.net wrote:
It seems I have not posed this as a question. The question is how could we better handle VIP subjects who give us feedback, attempt to edit either themselves or through an agent, or contact OTRS?
For example, could we assign some diplomatic people to handle such situations, I've noticed CBS does that. It's a skill.
We have assigned diplomatic people to handle such situations - they're the OTRS volunteers. The problem is how we make sure people get directed to OTRS.