On Mon, Jan 31, 2011 at 10:30 AM, Charles Matthews < charles.r.matthews@ntlworld.com> wrote:
But I think you misunderstand: "user friendliness" is a term applied to software and interfaces, not communities.
As far as new users go, the community, the software, and the interface are one in the same, for better or worse, so while the usage may not be correct, the concept behind it is a pretty accurate description. Wikipedia is the sum of the content, software, and community that powers it, and if the initial experiences someone has are negative - or even if later experiences are negative, people will treat it as a reflection on all of Wikipedia rather than as an experience with one editor.
-Stephanie