On Jan 28, 2008 12:08 PM, Charlotte Webb charlottethewebb@gmail.com wrote:
I regret that my comment was interpreted as an ad hominem attack, and I did not intend it that way. If I were attacking anything, it would be the knee-jerk assumption that the involvement of OTRS might somehow be helpful in any given situation. Again, I apologize for the confusion.
For sure, OTRS is only really useful when you think there might be a problem, and need documentation. Otherwise it just takes 5 times as long, for no obvious gains. :) I'm not bashing otrs, usually we're slow for a reason, but when people are willing and smart enough to upload themselves, with no likely conflict please don't send that to otrs! :D
And I don't think your message was very attacky, but maybe some people react more to "bloody" than others, I'm american so it means almost nothing to me. ;)