On 31/03/07, MacGyverMagic/Mgm <macgyvermagic(a)gmail.com> wrote:
OTRS is stressful to say the least. I speak from my
own experience and it
probably got worse since I was last there. If everyone who gets unhappy and
stressed about OTRS steps down it will get even more clogged than it already
is. We should find a way to retain people rather than encouraging them to
stop.
In general, but there's a point beyond which staying in the job not
only does the volunteer no good, it does the project no good either.