On 31/03/07, MacGyverMagic/Mgm macgyvermagic@gmail.com wrote:
OTRS is stressful to say the least. I speak from my own experience and it probably got worse since I was last there. If everyone who gets unhappy and stressed about OTRS steps down it will get even more clogged than it already is. We should find a way to retain people rather than encouraging them to stop.
In general, but there's a point beyond which staying in the job not only does the volunteer no good, it does the project no good either.