Folks,
We had a person contact the Unblock list this morning to raise legitimate concerns about an article. They were referred to OTRS through Wikipedia:OTRS (http://en.wikipedia.org/wiki/Wikipedia:OTRS). The general view was from those who have looked at the page that it isn't very user friendly for people seeking to raise concerns about articles.
We need to rewrite the information and to make OTRS easier to find for those people who need it.
I have fixed the problem about vandalism to a school article.
Regards
Keith Old