... or
(shudder) even AOL?
You've got me there. I honestly have no idea. Masochism, perhaps?
Cost, ease of installation and avialibilty. And AOL does provide a
high degree of hand holding for those who want it.
It's no cheaper than other similar ISPs. There is nothing to install
for internet access, it's all built into Windows (I don't believe AOL
supports other OS's) - you just have to run the "internet connection
wizard" - the CD's are purely to get the ISPs name in the title bar of
internet explorer, they don't do anything else. And it's definately no
more available than other ISPs - availability is dependant on your
phone line, not your ISP. I can't judge for handholding, as I've never
needed to phone an ISP for help, so it's possible you've got a point
there.