On 20/11/06, Andrew Gray shimgray@gmail.com wrote:
a) We make this an email-form. It gets routed straight to some kind of OTRS-like ticket system, which has fairly liberal access given to it - the point here isn't to make it "private", it's to make it easy to see what's been handled and when a backlog builds up.
For those who are ignorant of what "OTRS" is (as was I just now) it's at: http://meta.wikimedia.org/wiki/OTRS . I had no idea such a thing existed.