On 20/11/06, Andrew Gray <shimgray(a)gmail.com> wrote:
a) We make this an email-form. It gets routed straight
to some kind of
OTRS-like ticket system, which has fairly liberal access given to it -
the point here isn't to make it "private", it's to make it easy to see
what's been handled and when a backlog builds up.
For those who are ignorant of what "OTRS" is (as was I just now) it's at:
http://meta.wikimedia.org/wiki/OTRS . I had no idea such a thing existed.
--
Earle Martin
http://downlode.org/
http://purl.org/net/earlemartin/