Ilya N. wrote:
On 3/12/06, Anthere Anthere9@yahoo.com wrote:
1 phone call is from someone who perfectly understood she is at the
encyclopedia office, and want to know more about the cancer her sister in law just died from. Usually, the call is during the night; this is when people are scared by the dark and think of life and death.
TODO: Explain to them that all the information we have is already on the encyclopedia?
A person who makes that kind of call is looking for a response with more human sensitivity than a computer.
Ec