On 3/13/06, Kelly Martin kelly.lynn.martin@gmail.com wrote:
On 3/13/06, Andrew Gray shimgray@gmail.com wrote:
What would be lovely is if we could magically create some OTRS-like system for phone calls. But that just wouldn't work...
Sure it could. You'd just need a IVR that collected a phone message as a WAV or MP3 file and sent it as an attachment into the appropriate OTRS queue. The voicemail system that came as a part of the VoIP system we deployed at my employer can do this. (Actually I think the Foundation should look at setting up a VoIP network for internal coordination, meetings, and other useful functions. But I digress.)
Kelly
Asterisk is a GPLed software package which can do it. 'Course like many things GPL, you'll probably spend more money setting it up than you save vs. buying a prepackaged solution.
Additionally, I'd be surprised if Vonage or one of its competitors doesn't already have something prepackaged which can do it.
Anthony