Jimmy Wales wrote:
Tony Sidaway wrote:
It is not just about legalities, but also about common human courtesy and good customer service. If you are thinking of this as "the foundation against the community" then you're not thinking of it in the way that I'm thinking of it, so let me explain further.
The people we are writeing articles about are not customers.
Perhaps that isn't quite the right word, but they're living people with whom, by choosing to write about them in our encyclopedia, we have initiated a relationship.
Right. It's probably a very "American" way of putting it. "Good customer service" in the case of Wikipedia should apply to everyone we are in contact with in any way.
Yes, but this absolutely cannot be done at the expense of our primary customers---people who are looking for information.
-Mark