Alphax (Wikipedia email) wrote:
We need more people on OTRS and helpdesk-l, and no the two are NOT mutually exclusive, so long as they both exist they will both get traffic. The more sets of eyeballs the faster things will get done - I'm trying to sort through a backlog of 2300 messages, which may or may not have been dealt with already, including a heck of a lot of noise, and there's a heap of stuff I can't deal with directly (eg. tricky deletions and moves) because I'm not even an admin, not to mention that which I'm having to forward to board people like Danny.
While I suppress a parenthetical shudder at the extra work, the 'right thing' to do with helpdesk-l mail that is too complex or time-consuming to deal with, or that can't be dealt with directly by helpdesk-l volunteers, is probably to forward it to info-en.
Cheers,
N.