Dear wikien,
the Ticket System for email inquiries is again filling with requests. Before the holiday season, we were able to kill the list of 300 open tickets down to 30, now it is up again.
This OTRS can be considered an important and exhausting job. A large share of those emails are related to wikipedia with standard questions ("Security Warning! Anyone can edit the page!), some of them are not related at all (I would like to buy 30 tons of Steel pipes, I found you on the internet).
Anyone who is not afraid of inbound email inquiries and who is willing to spend some time in explaining how things work here is invited to help out.
http://meta.wikimedia.org/wiki/PR_department#Accounts_on_OTRS
Thanks for your help.
Mathias
Mathias Schindler wrote:
Dear wikien,
the Ticket System for email inquiries is again filling with requests. Before the holiday season, we were able to kill the list of 300 open tickets down to 30, now it is up again.
This OTRS can be considered an important and exhausting job. A large share of those emails are related to wikipedia with standard questions ("Security Warning! Anyone can edit the page!), some of them are not related at all (I would like to buy 30 tons of Steel pipes, I found you on the internet).
Anyone who is not afraid of inbound email inquiries and who is willing to spend some time in explaining how things work here is invited to help out.
We get much the same stuff on helpdesk-l, and we're down to about half a dozen active members. If anyone wants to help out with that:
http://mail.wikipedia.org/mailman/listinfo/helpdesk-l
Oh yes, if you like RC patrol, this might be for you! We get quite a few "Article XYZ is crap/has been vandalised" reports, which would otherwise go unnoticed!
Thanks for your time.
From: wikien-l-bounces@Wikipedia.org [mailto:wikien-l-bounces@Wikipedia.org] On Behalf Of Mathias Schindler
Anyone who is not afraid of inbound email inquiries and who is willing to spend some time in explaining how things work here is invited to help out.
http://meta.wikimedia.org/wiki/PR_department#Accounts_on_OTRS
Thanks for your help.
I'd be happy to help out, because this is the sort of thing I do at another large online community and I enjoy it, but alas, my hands are tied here until late next year, as a glance at my user page will show.
Peter, regretfully declining.
I've got a few tickets in the works, but unfortunately there's a few I just can't handle. People who think they can appeal about edit wars they're losing and complaints about so-called rogue users and admins.
Unfortunately, more and more of the requests that come in ask Jimbo (or someone else) to intervene in something. Can't we have a standard message referring people to dispute resolution?
Mgm
On 1/8/06, Peter Mackay peter.mackay@bigpond.com wrote:
From: wikien-l-bounces@Wikipedia.org [mailto:wikien-l-bounces@Wikipedia.org] On Behalf Of Mathias Schindler
Anyone who is not afraid of inbound email inquiries and who is willing to spend some time in explaining how things work here is invited to help out.
http://meta.wikimedia.org/wiki/PR_department#Accounts_on_OTRS
Thanks for your help.
I'd be happy to help out, because this is the sort of thing I do at another large online community and I enjoy it, but alas, my hands are tied here until late next year, as a glance at my user page will show.
Peter, regretfully declining.
WikiEN-l mailing list WikiEN-l@Wikipedia.org To unsubscribe from this mailing list, visit: http://mail.wikipedia.org/mailman/listinfo/wikien-l
On 1/8/06, MacGyverMagic/Mgm macgyvermagic@gmail.com wrote:
I've got a few tickets in the works, but unfortunately there's a few I just can't handle. People who think they can appeal about edit wars they're losing and complaints about so-called rogue users and admins.
Unfortunately, more and more of the requests that come in ask Jimbo (or someone else) to intervene in something. Can't we have a standard message referring people to dispute resolution?
Mgm
Sounds like a decent idea. Draft one on Meta with the other templates, perhaps? (and now we're getting OT for this list...)
-Kat who has been less active answering these and more busy dealing with them after they learn about dispute resolution. :-P
-- http://en.wikipedia.org/wiki/User:Mindspillage | (G)AIM:LucidWaking "Once you have tasted flight you will always walk with your eyes cast upward. For there you have been and there you will always be." - Leonardo da Vinci
Kat, there's still a few templates in the OTRS that need fixing. Duplicate "Thank you for your mail" lines on top in at least one.
And "Good luck in answering your question," in the refdesk template. 1) "Yours sincerely," already has a comma, so the one after 'question' is redundant. 2) I still find the line oddly phrased as if they're supposed to answer their own question. Isn't "Good luck with finding the answer to your question." better?
Mgm
On 1/9/06, Kat Walsh mindspillage@gmail.com wrote:
On 1/8/06, MacGyverMagic/Mgm macgyvermagic@gmail.com wrote:
I've got a few tickets in the works, but unfortunately there's a few I
just
can't handle. People who think they can appeal about edit wars they're losing and complaints about so-called rogue users and admins.
Unfortunately, more and more of the requests that come in ask Jimbo (or someone else) to intervene in something. Can't we have a standard
message
referring people to dispute resolution?
Mgm
Sounds like a decent idea. Draft one on Meta with the other templates, perhaps? (and now we're getting OT for this list...)
-Kat who has been less active answering these and more busy dealing with them after they learn about dispute resolution. :-P
-- http://en.wikipedia.org/wiki/User:Mindspillage | (G)AIM:LucidWaking "Once you have tasted flight you will always walk with your eyes cast upward. For there you have been and there you will always be."
- Leonardo da Vinci
WikiEN-l mailing list WikiEN-l@Wikipedia.org To unsubscribe from this mailing list, visit: http://mail.wikipedia.org/mailman/listinfo/wikien-l
MacGyverMagic/Mgm wrote:
I've got a few tickets in the works, but unfortunately there's a few I just can't handle. People who think they can appeal about edit wars they're losing and complaints about so-called rogue users and admins.
Unfortunately, more and more of the requests that come in ask Jimbo (or someone else) to intervene in something. Can't we have a standard message referring people to dispute resolution?
The defacto one on helpdesk-l is:
The Wikimedia Helpdesk mailing list is not the place for article disputes. Please see http://en.wikipedia.org/wiki/WP:DR
Regards,