I was looking at this earlier today and changed my
preferences to notify for new tickets in permissions-en.
One questions that might be of interest to others then I'll contact you off-list.
Do you know the usual volume and how long it takes to handle each ticket?
Sydney
There are typically 2-3 new tickets per day in addition to spam and
misdirected mail. Proper handling takes around 10 minutes per ticket,
since several replies are generally sent and the ownership needs to be
confirmed, then documented on the wiki.
The Uninvited Co., Inc.